My Experience of buying my first iMac from Unicorn Infosolutions Pvt Ltd. I received a secondhand machine for the total price I paid. This is a story of fraud and piracy in bright daylight in Mumbai.

I got a job as a Graphic Designer in a good company in 2007.

I completed my Final Year Project on Apple Inc. in my previous graduation year.

So, I was way more familiar with Apple Computers than I required. With a new stream of money, I started receiving money because of the job. I bought my dream computer, a 24-inch iMac.

Someone from my company told me about Apple Premium Reseller, Unicorn Infosolutions Pvt Ltd, located at Andheri West near Fun Republic Mall.

The year that I bought iMac was March 2008. I visited their store near Fun Republic Mall. The physical RAM that was coming with the iMac was 2GB. At that time, they told me I must buy more RAM if I wanted 4GB RAM. So I said I will opt for 4GB RAM. They told me they could provide me with pirated apps that were preinstalled and Pro Apple Apps like Final Cut Pro, Logic Studio, and Adobe Creative Suite. I said I was not interested. But this was when I sensed something wrong with the purchasing process.

The Unicorn person told me they would not deliver the Apple iMac to the home I had to carry to my house, which was 20 kilometres away. I said no problem, I will take it myself.

After using that iMac, I started experiencing issues and feeling cheated by Apple Premium Reseller when I purchased what was supposed to be a new iMac from them.

Few Things that I noticed.

1st First Thing was RAM. I purchased new RAM for its original cost, but they removed default sticks from my iMac and kept them alone without my permission. So, this was the first fraud they committed.

2nd: Asking for cash in exchange for installing pirated professional apps, for which I said no.

3rd The Third thing I noticed was that Bluetooth was not working. They gave me the machine they gave the se hand, which they sold me at an original cost of Indian Rupees 1,08,000/—, i.e., one lakh eight thousand rupees.

The 4th thing was that There were Fingerprints on display that did not go away after rubbing them with the magnetic cloth that comes with the iMac or even water.

So, I enquired with another Apple reseller I was in contact with. I told him I should take legal action against him for the second-hand and faulty iMac I received and what I should do. He suggested you ask for a money-back or replacement if you have already bought Apple Care for your iMac, so I did the same.

So, my cycle of back-and-forth phone conversations started with Apple Care Support Staff.

Apple Care sent an iMac Repair Specialist to my home. They even photographed a faulty fingerprint on display… They were also amused at how this machine was so faulty… I told them and registered a complaint against their Apple Premium Reseller Unicorn Infosolutions Pvt Ltd for selling me faulty goods, which I never deserved for the cheque amount I paid. I also registered to complain about selling pirated apps upfront, even without visitors asking for them.

So it was a total mess of calling Apple Care Staff every day or two back and forth.

After seven calls to them, they said yes, we are giving you a replacement for the peace of mind you deserve.

They gave me a replacement for my Intel Core Two Duo iMac, which was 64-bit, had 4 GB of exact RAM, a 24-inch display, and a 640 GB Hard Disk.

With this experience with Apple Care staff, I have no room to blame Apple or even Unicorn for this. The Unicorn Company did its duty of fooling people with defective products. But Apple restored my faith in its own Apple Brand with its replacement, which was higher in System Configuration than the product I bought originally from Unicorn.

Yes, it was my total experience purchasing my first iMac.

How was yours?

Do let me know in the comments section below…

Thanks & Regards
Mandar Apte

Published by Mandar Apte

Mandar is a Mumbai-based multi-disciplinary designer with UX/UI, Logo, Symbol, and Brand Identity design expertise. He currently runs his Mudrkashar Linguistic Apple iPhone, iPad, and Mac app business in the heart of Mumbai city.

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